Our Terms

Terms and Conditions

1.Payment

 

All shipments are prepaid shipments. Full payment of the estimated cost of shipment is required before shipment items can be accepted at Crane Cargo premises or picked up for shipment. (A 50% deposit of the estimated shipping cost may be considered at the discretion of the Crane Cargo manager). Full payment is due upon presentation of the freight invoice. Shipment items for which payment is not received by the due date will be subject to storage fees and may be considered abandoned and subsequently discarded as per the "Storage Fees / Abandoned Cargo" stipulation in the Terms and Conditions.

2.All transactions are in US Dollars

 

All transactions are in US Dollars

3.Banking Fees and Other Charges

 

There is a 4% processing fee on all Card or CashApp Transactions. You (the client) are responsible for all banking fees associated with the wire transfer, which may include not only the fees charged by the sending bank (typically $35-$50 per wire transfer), but also the fees of intermediary banks, through which the money travels before reaching our account (add another $10-$20 for each correspondent bank). Our receiving bank (Bank of America) has no control over intermediary banks fees.

4.Transit Time

 

We can not guarantee on time arrivals, mainly because of factors that are beyond our control like Weather, Security, Port Delays or other problems. However be assured that we will make every effort to have it on time and in good shape.

5.Documentation

 

It’s the client's responsibility to fill out an accurate Packing List Form and the current Disclaimer Form, and submit them Online, in Person by Mail or Fax. If you are exporting Personal Effects by Air Cargo or Ocean Freight, we will require a copy of your Personal Identification document like a valid Driver License or Passport. Please note that we cannot ship Freight without proper Documentation.

6.Export Charges

 

Because of tight security, U.S. Customs or TSA MAY require your Cargo to be inspected and there could be charges related to such action. These charges will be billed to You (The shipper). Shipping charges do NOT include Insurance coverage.

7.In and Out fees

 

Items sent or dropped off to Crane Cargo premises which are not shipped and need to be retrieved by client as stipulated in the "Cancellation policy" clause in Terms and Conditions are subject to this fee.

 

This fee must be paid by client before items can be released by Crane Cargo. 

 

This fee is $50.00 for the first 50 pounds and $0.50 per pound for every incremental pound after that for air freight shipments. It is $5 per cubic foot for ocean freight shipments.

 

This is in addition to any other chargeable fee that may apply to the shipment or invoice for services already offered like Pick- up fees, Packing fees and Storage fees.

8.Pick-up Charges

 

If applicable, We require over 50 pounds (23kgs) to organize pick-ups or drop-offs to our various drop -off points across the USA.

 

Residential/ store pick-ups are at an additional cost. These charges depend on size and weight of the items to be shipped plus distance from our pick-up agent/ location.

 

We require a deposit for all shipments before or upon pick-up of items. Small packages can be mailed to our USA offices.  

9.Loss or Damage of Goods

 

Crane Cargo is not liable for loss or damage resulting from;

• Articles of unusual value 

• Insects or vermin, deterioration, dampness of atmosphere, extreme temperature, ordinary wear or tear 

• Improper packaging 

• Perishable Commodities 

• Checks: Crane Cargo will not pay for the face value of lost or damaged checks 

• Fluorescent tubes or bulbs 

• Data stored on any media 

• Acts of God, natural disasters, war risks, acts of terrorism, nuclear damage, acts of public authorities, riots, strikes, civil unrest, disruptions in air or ground transportation networks, adverse weather conditions, or misplacement of items by air or ground transportation carriers 

•  Items that are seized by authorities as contraband or otherwise

10.Refund Policy

 

If a service associated with shipment of items--including packing, crating, or the actual shipment of the items--has been performed, then it is non-refundable. If a service has not yet been performed, it is eligible for a refund upon successful cancellation. All refunds associated with a shipment will be made after the shipment items have been retrieved from Crane Cargo premises by the shipper or rebooked onto a future Crane Cargo shipment. Please refer to the Cancellation Policy below for more information on how to cancel a shipment service.

11.Contraband Items

 

Contraband refers to any item that, relating to its nature, is considered too dangerous or offensive in the eyes of the legislator and is accordingly illegal for import or export. Crane Cargo will not ship contraband items. 

The classification of an item as contraband may vary from country to country and it is the responsibility of the shipper to declare ALL the items in their shipment and to confirm with Crane Cargo that the items they intend to ship are not contraband in the destination country. 

Contraband items sent to Crane Cargo will be retrieved by the shipper at the shipper's expense upon notification and will be subject to storage fees or even discarded as per the "Storage Fees / Abandoned Cargo" stipulation in the Terms and Conditions.

Contraband items include but not limited to;

• Used and refurbished electronics

• Used home appliances

• Lithium batteries

• Drones

• Corrosive liquids (acid)

• Weapons

• Fake bills and paper money

• Cigars and hookah accessories

• Flammable liquids

• Drugs

• Adult toys

• Camouflage clothes

12.Late payment fees

 

Items shipped by Crane Cargo with outstanding balances on the invoices are subject to late payment fees if balances are not cleared within 7 days after pick- up notice of the shipment has been issued to client.

 

Late payment fees are $50 after which Storage fees will apply as stipulated under the "Storage fees/ Abandoned cargo" clause of the Terms and Conditions.

13.Quotation

 

All quotes are subject to confirmation and carrier acceptance at the time of booking. The rates confirmed at the time of booking are final.

 

A quote is not valid if rates change before client actually tenders related shipment.

 

A quote is based on weight and dimensions provided by client (the quoted weight) and is subject to change if the tendered weight and dimensions vary from the quoted weight and dimensions.

 

By and upon booking related shipment, client agrees to pay the following additional charges, if applicable, which are not included in this quote unless specifically stipulated.

 

 

 

 

14.Local Delivery Charge

 

If applicable, our service is up to our designated office premises in the various destination countries. A client has an option of requesting for door delivery services, at an additional cost. These charges are levied and service is coordinated by our personnel in the various destination countries when items arrive.

15.Destination Charges

 

All international shipments are subject to Destination Fees: Custom Duties, Taxes, (if applicable) Handling, Terminal / Port Fees, Storage and Door Delivery which are beyond our control. These charges vary according to destination. Although our rates are customs inclusive unless otherwise indicated.country and are accepted practices in the shipping industry.

Although our rates are customs inclusive, unless otherwise indicated, some high value items attract additional costs during customs clearance process.

These additional costs are the responsibility of the client.

16.Packing Charges

 

If applicable, Online purchases are often delivered in multiple packages. Such items require consolidation to reduce cost to client and to be secured for international shipping. Some items will require special packing and or crating. These charges are valid and will be applied to client's invoice before shipping 

17.Purchase Processing Fees

 

If applicable, these fees are applied when Crane Cargo makes purchases on client's behalf. Details available upon request.

18.Cancellation Policy

 

After items are shipped and picked up from Crane Cargo’s premises, all invoices are final, and accordingly, noncancellable and non-refundable. 

Clients have the option to request for cancellation of a shipment at least 24 hours before the items are shipped to their final destination. Cancellation requests must be made in writing through the channels provided on the Contact Us page and must clearly state the Shipper’s information, the Vessel Number and the Invoice Number. 

Upon successful cancellation of the shipping service, all the money paid by the client (except money paid for services that have already been offered such as pick-up, packing and storage) will be refunded after the items have been retrieved from Crane Cargo premises by the client.

After cancellation of a shipment, the client is responsible for all costs associated with retrieving their items from Crane Cargo premises and such items are subject charges as stipulated in the "Storage fees/ Abandoned Cargo" and  "In and Out" clauses of the Terms and Conditions

19.Crane Cargo Protection Plan

 

Crane Cargo automatically protects each shipment against loss or damage up to a value of US$100 without a declared value. If the value of goods shipped exceeds US$100, a client can declare a value up to $20,000 and purchase a Crane Cargo Protection Plan for 5% of the declared value against loss or damage of shipped items. If no value is declared, the maximum refund for loss or damage to a package or international shipment is US$100. If the Crane Cargo Protection Plan is not purchased, the maximum refund for loss or damage to a package or international shipment is US$100. Reimbursement for loss or damage will be based solely on the value declared at the beginning of the transaction and a protection plan is purchased. Declared value is valid as long as the cargo is in the care, custody, and control of Crane Cargo and Crane Cargo will only be responsible for loss or damage of items from the timepackage is delivered to Crane Cargo premises for shipping to the point when the items are delivered to the client/Shipper (or the Shippers designee) at the collection point in the destination country

20.Storage Fees / Abandoned Cargo

 

Items purchased online and shipped to our Crane Cargo warehouse that are not shipped within 30 days are subject to storage fees.

Items delivered to Crane Cargo premises which are not shipped due to non-payment or classified as contraband, will be subject to Storage fees and / or In and Out fees if not picked up within 30 days.

In addition, items shipped by Crane Cargo that are not retrieved due to non-payment or otherwise will be subject to Storage fees if not picked up within 14 days of arrival at destination country. Such items will be considered abandoned if not retrieved within 30 days.

Abandoned items will be discarded or donated. Storage fees are $5.00 per cubic foot per month for ocean freight shipments and $10.00 per pound per month for air freight shipments. These fees will accrue on a monthly basis.